Returns or Exchanges
Returns and exchanges policy
For returns, please email shopluanboutique@gmail.com and explain the reason for the return. Please send the item(s) back to us in their original condition, including all tags, within 14 days of the delivery date or 7 days of the pick-up date. The customer is responsible for the shipping costs of the returned item.
Once we confirm the item has been returned correctly, an email will be sent with the total amount of the store credit. SHOP LUAN will not accept the returned item if received without tags, worn, altered, washed, or damaged. If an item is received as such, the item may be shipped back to the customer. Items on sale cannot be returned or exchanged. All sale items are final.
What can I not return?
Health and hygiene laws restrict the return of jewelry, hats, sunglasses, accessories, swimwear, underwear, shoes, bodysuits and pieces with rhinestones and/ or sequins; they are final sale.
What Payment Methods Are Accepted?
Credit Cards & Paypal
Do you refund money?
We do not make refunds, only credit to the store. After purchasing the item, you have 7 days for in-person pick-up or 14 days for online shipping for any exchange or return.
You will be given a store credit during those days, which expires in 30 days. SHOP LUAN will not accept exchanges and returns after those periods; no store credit will be given in that situation to the client.
Based on the policy presented, SHOP LUAN reserves the right to accept or refuse an exchange/return.
Once we confirm the item has been returned correctly, an email will be sent with the total amount of the store credit. SHOP LUAN will not accept the returned item if received without tags, worn, altered, washed, or damaged. If an item is received as such, the item may be shipped back to the customer. Items on sale cannot be returned or exchanged. All sale items are final.
What can I not return?
Health and hygiene laws restrict the return of jewelry, hats, sunglasses, accessories, swimwear, underwear, shoes, bodysuits and pieces with rhinestones and/ or sequins; they are final sale.
What Payment Methods Are Accepted?
Credit Cards & Paypal
Do you refund money?
We do not make refunds, only credit to the store. After purchasing the item, you have 7 days for in-person pick-up or 14 days for online shipping for any exchange or return.
You will be given a store credit during those days, which expires in 30 days. SHOP LUAN will not accept exchanges and returns after those periods; no store credit will be given in that situation to the client.
Based on the policy presented, SHOP LUAN reserves the right to accept or refuse an exchange/return.
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